Privacy Policy

GB Veterinary Physiotherapy (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our services. We are committed to safeguarding your privacy and complying with UK GDPR and data protection laws

1. Information We Collect

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

We may also collect the following information:

  • Your name, address, phone number, and email address.

  • Details about your animal(s), including veterinary history and consent forms.

  • Information you provide when completing forms, emailing, or calling us.

2. How We Collect Information

We collect data directly from you when you:

  • Complete our contact form or book an appointment.

  • Communicate with us via email, phone, or in person.

  • Provide veterinary referral forms or consent documentation.

  • Consent to the cookie banner

3. How We Use Your Information

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

We use your personal data to:

  • Respond to enquiries and manage appointments.

  • Provide veterinary physiotherapy services and maintain treatment records.

  • Communicate with your veterinary surgeon where necessary.

  • Comply with legal, regulatory, and insurance requirements.

4. Data Security

We take appropriate measures to keep your data safe, including password-protected systems and secure record storage. We store your data securely and take appropriate measures to protect it from unauthorised access, loss, or misuse. Records may be kept in digital or paper format for as long as legally required (e.g. insurance and professional standards).

5. Sharing Your Information

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with gbvetphysiotherapy@gmail.com for storage.

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

We will never sell or share your personal data for marketing purposes. We may share information with your veterinary surgeon, or if required by law or insurance purposes.

6. Your Rights

You have the right to:

  • Request access to the information we hold about you.

  • Request corrections or updates to your details.

  • Request deletion of your data, subject to legal and professional record-keeping requirements.

  • Withdraw consent for data use where applicable

7. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data. You can control cookie settings through your browser.

Please note that some parts of the site may not function properly if cookies are disabled.

8. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Please check this page regularly for the latest version.

9. Social Media Links

Our website includes links to our social media pages on Instagram and Facebook. These platforms are operated by third parties and have their own privacy policies, which we encourage you to review:

When you click on these links or interact with our social media pages, these platforms may collect information about you, including cookies, IP address, and user behaviour. We do not control, store, or have access to this data.

We use our social media pages to share updates, educational content, and service information. If you choose to contact us through social media (e.g. via direct message), any personal information you provide will be used only to respond to your enquiry and will not be shared with third parties

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Grace Bromfield
Gbvetphysiotherapy@gmail.com
07597385238